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Frequently Asked Questions, PLEASE READ - You'll find many answers below but don't hesitate to contact us with further questions, 870.203.9992 or via email firstname.lastname@example.org
What is a Bid Day Basket? Only the most exciting gift ever for new sorority members! This is the perfect way to celebrate and support your loved one's new sisterhood. Our staff has worked diligently to ensure her gift will be filled with the latest trends in sorority gift items and apparel. Your gift will make this day even more special by providing her with the opportunity to immediately wear her new letters! We have four levels of Bid Day Baskets ranging from $75 - $300 as well as Greek Gift sets beginning at $25 to meet every budget and provide everyone the opportunity to celebrate this new adventure with her.
When should I place my order? The sooner the better! This will help our team ensure we have everything needed to make this the best day ever! Baskets are filled in the order they are received, in the rare event we run out of basket items, don't worry, we have a lot of great things and they will be replaced by something just as great of equal value. So order early! Any baskets ordered after midnight 8.16.19 will NOT be delivered to the sorority house. We will be open Saturday (Bid Day) from 11-4pm, they will be available for pick up during this time.
How will you know what sorority to deliver my gift to? You don't have to do a thing, just place your order and we'll take it from there. As an official sponsor for Arkansas State University Greek Life and Panhellenic Recruitment, we will receive a bid list that morning and begin putting these personalized gifts together to be delivered to her new sorority house!! You just enjoy the day!
What happens if she doesn't complete the recruitment process? Again, we are here for you. If your loved one's name is NOT on the bid list, this makes your purchase eligible to be transferred to a Running Threads gift card where she can purchase Red Wolf apparel to begin her new adventure at Arkansas State University or you may request a refund. A refund request can be made beginning Saturday 8.17.19 and must be made before 4 p.m. on Bid Day, otherwise, gift cards will be issued and are not eligible for a refund.
What if she receives a bid but chooses not to accept it? We are happy to help if we can, but we'll need your help here. There are NO EXCEPTIONS to this policy. Notify us at 870.203.9992 immediately, if the basket has been delivered, it will be your responsibility to retrieve the basket and return it to Running Threads before 4 p.m. on Bid Day. (No late returns will be accepted). The gift must be returned intact with no items missing or damaged. We are permitted 2 business days to verify the bid was declined and then a gift card will be issued. No refunds will be given if your loved one does not accept her bid.
What is the policy for cancellations, returns, exchanges? Due to the planning that goes into making this the best day ever we are not able to accept cancellations. If a potential new member receives multiple gift orders we will make every attempt not to duplicate items but do not guarantee. Individual items in the baskets are NOT eligible for return or exchange. Please be sure to order the correct size apparel as these are custom made to order and cannot be exchanged. All questions or concerns regarding Bid Day gifts must be brought to our attention by August 23, 2019.